Supporting Independence and Well-being Through Community Services

Background

During a routine hub drop-in session at Caldicot Library, a local resident visited to express frustration about her bin collection service. Initially, her concern seemed straightforward—difficulty managing waste disposal due to health limitations. However, a deeper conversation revealed broader challenges affecting her daily life and well-being.

Challenges Identified

– Mobility Issues: Due to health conditions, the resident found it difficult to manage tasks like taking out the bins and traveling independently.
– Social Isolation: With no close family nearby and limited public transport, she often felt isolated and hesitant to rely on neighbors.
– Access to Services: Poor bus links made it a two-hour round trip to reach the village, limiting her access to healthcare and social opportunities.
– Financial Strain: Managing the cost of living on a limited income added to her stress and reduced her quality of life.

Support Provided

Through a warm, informal conversation over tea, several support options were introduced and initiated:
1. Car Scheme: Enabled her to attend medical appointments, go shopping, and participate in social events, significantly improving her mobility and independence.
2. Assisted Bin Collection: Reduced her reliance on neighbors and allowed her to manage her home more independently.
3. Local Community Groups: Helped her build new relationships and reduce feelings of loneliness through regular social interaction.
4. Befriending Scheme: Weekly phone calls provided companionship and a sense of routine, offering emotional support and connection.
5. Cost of Living Support (Pension Credit): Financial assistance helped her manage daily expenses, improve nutrition, and participate in social activities.

Outcomes

The support provided led to significant improvements in the resident’s quality of life. With better access to transport and home services, she regained a sense of independence and control over her daily routine. Social connections through community groups and befriending calls helped reduce isolation and improved her emotional well-being. Financial assistance eased daily pressures, allowing her to focus more on her health and social life. Together, these changes contributed to a more active, connected, and fulfilling lifestyle.

This post is also available in: Welsh